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Return and Refund Policy

Key Information:

  • Return window: You’ve got 30 days from when your order was delivered.
  • Restocking fee: We don’t charge one.
  • Refund time: Typically processed within 7 days once we get your item back.
  • Return shipping: You'll need to cover that part.
  • Exchanges: Totally fine - we’re happy to help.
  • This policy is subject to our Terms of Service

Return Process
If you're unhappy with your order, you’ve got 30 days from when it arrived to send it back without explaining the reason. We won't accept returns past those 30 days. Just make sure the item is unused, unworn, and still has all the original tags and packaging.

To get started, send us an email at info@livitofashion.com. Once we give you the go-ahead, we’ll send return instructions. Pack it up safely so it doesn’t get damaged on the way back. And just a reminder, the return shipping costs are on you.

Refunds
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges
Changed your mind and want a different item? No problem! Just reach out to us at info@livitofashion.com with the details of what you’d like to exchange, and we’ll guide you through the process. Just make sure that the item you want to exchange is unused and you do it within 30 days of receiving your order.

Cancellations
Need to cancel? Email us at info@livitofashion.com as soon as possible. Once your order is processed, we won't be able to cancel it anymore.

Damaged or Incorrect Items
If something arrives damaged or we send the wrong stuff, take some pictures and email us info@livitofashion.com. We'll sort it out and send you the right item. We apologize for this, but sometimes it can happen.

Business Information
Livito Fashion is operated by Mo Ecom, a company registered in the Netherlands.

Company Number: 95580921

DUNS Number: 965723410

Address:
Ridderspoor 15
Nieuwegein 3434 ED

Customer Services Hours:
Monday - Friday: 9:00 - 17:00 GMT

Email: info@livitofashion.com

Phone: +447418353972

Return and Refund Policy